Refund policy

Returns

I want you to love the Wooden Ink original you bring into your home. If you've purchased a standard Wooden Ink print and decide it isn't right for you, please contact me at hello@woodenink.ca within 7 days of delivery to request a return.

To be eligible for a return, the print must be unframed, undamaged, in its original condition and returned in its original protective packaging. Please contact me before sending anything back so I can provide return instructions.

Unless the item arrived damaged or there was an error with your order, return shipping costs are the responsibility of the buyer. Original shipping charges are non-refundable. For an eligible return, the purchase price of the returned item will be refunded once the return has been received and inspected.

Custom interpretations

Custom interpretations created specifically to your specifications — including custom ink colours, papers or other agreed details — are not eligible for return or exchange simply because you've changed your mind, except where required by law.

Before creating a custom interpretation, I'll work with you to confirm the tree, ink colour, paper and other agreed details. Because every Wooden Ink print is pulled individually by hand, variations in ink coverage, pressure, colour, gradient and placement are part of the character of an original hand-pulled print and are not considered defects.

This does not affect your rights if your order arrives damaged, you receive the wrong item, or there is another problem with your order.

Damaged, incorrect or missing orders

Every Wooden Ink order is prepared and packed by hand, and I take great care with each one. If your print arrives damaged, you receive the wrong item, or something is missing from your order, please contact me at hello@woodenink.ca within 7 days of delivery.

Please include photographs of any damage to the artwork, shipping tube and packaging where applicable, and please keep the original packaging until we’ve resolved the issue.

If I've made a mistake with your order, I'll make it right. Depending on the circumstances, that may mean a replacement print, sending a missing item, another appropriate resolution, or a refund where a replacement isn't possible.

Changes and cancellations

If you need to change or cancel an order, please contact me at hello@woodenink.ca as soon as possible.

If your order has not yet shipped, changes or cancellation will usually be straightforward unless work has already begun on a custom interpretation created specifically to your specifications.

For custom interpretations, changes or cancellation may not be possible once work on your order has begun.

Once an order has been handed to the shipping carrier, I cannot guarantee that changes to the shipping address or delivery can be made.

Refunds

Once an eligible return has been received and inspected, I'll let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please allow time for your bank or credit card provider to process the refund after it has been issued.

Statutory consumer rights

This policy does not limit any rights you may have under applicable consumer protection law. If the law applicable to your purchase provides additional cancellation, withdrawal, return, refund, warranty or other consumer rights, those statutory rights continue to apply.

In particular, consumers in the European Union generally have a 14-day statutory right of withdrawal for qualifying distance purchases, subject to applicable exceptions, including certain goods made to the consumer's specifications or clearly personalised.

Where a statutory right applies, it takes precedence over any shorter voluntary return period or other condition stated in this policy.

Questions about a return

Wooden Ink is a small business, and you'll be dealing directly with me. If you're unsure whether your order is eligible for a return, or something simply isn't right, please contact me at hello@woodenink.ca and we’ll figure out the best next step.